Late Thursday afternoon (July 3rd), I called Tynan's again. I hadn't heard from them. After talking with 3 people, they took my number to call me back. A few minutes later, they did call me. They had found an engine to put in my car. It had 75k miles on it though. I immediately told them I didn't want that engine. If I had wanted a car with 75k miles on it, I would have bought a completely different car with that many miles on it. I told them that the mileage needs to be at most the 55k that the car I bought had. They said that they would continue looking.
So now, it's early Monday afternoon (July 6th). Still no calls. So this time, I called and asked for my salesman (Otto Palmer). I expressed my frustration that I haven't gotten any calls from them unless I initiated the call first. I told him that I've owned a call now for about 10 days and I've only driven it that one day to work. He apologized for the bad service and said that he would notify the service department of my frustrations. He said that the service department continues to look for another engine for me, but he hasn't heard if they have found one or not. I sent him my email so he could pass on the info to the service department so they could even email with updates if they get busy.
In my email to Otto, I included a link to this blog too... maybe they'll read it and see your comments... So comment and let me know what you think that I should do and what Tynan's should do. I'm curious to hear your opinions.
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I just got a call back (I guess that call to Otto put a fire under things a bit). They found an engine with 61.5k miles on it. That's much closer to the 55k that it had. I told them that I would prefer to have a less miles on the engine, so they are going to continue looking. He even told me that he'd call me back this afternoon.
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Tuesday Morning
I got a call yesterday evening and again this morning. They're doing a much better job communicating now. They still haven't found an engine with less than 61.5k miles. They've offered a 12month/12kmile warranty on the engine in addition to the 3month/3kmile warranty on the rest of the power train. I imagine that they'll call me back this afternoon.
3 comments:
At least they're trying, but they shouldn't take this long-they should've just given you a slightly better car by this point.
Too bad it took so much work on your part to get action. Car dealers don't need THAT kind of advertisement right now. I think that the amount of driving you do deserves more than a 12 mon/etc. warranty OR a refund, OR...hey, this is an idea, BOTH!!!! You bought the car but haven't been able to use it! Let's see...that's Tynan in Fort Collins, right?
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